Keynote at Royal Queensland

I am looking forward to sharing my keynote talk ‘When Worlds Collide’ with the Rotary Club of Hamilton at Royal Brisbane Golf Club on Tues 11 June 2019 at 5.45pm.

Different groups share different value sets, which often create conflict. These differences can provide value in terms of diversity if we have the skills to navigate value differences creatively.

In my talk, I will be sharing the common values sets we are most likely to encounter. We will learn how to recognise our values and those of others, as well as ways to handle conflict and create greater value.

Please register at


2019-05-28T15:27:01+10:00Categories: Events|Tags: , |

Keynote for AHRI Brisbane in February

I am looking forward to joining the Australian HR Institute on Wednesday 20 February 2019. My keynote will be ‘When Worlds Collide – A conversation about conflict, diversity and human performance.’ I will be sharing that our potential as human beings can be realized better by understanding our own values and those of others, to reduce conflict, embrace diversity and maximize performance.

Registrations are now open on the AHRI website at or contact

2019-01-14T17:24:38+11:00Categories: Events|Tags: , , , |

United this Easter with John Hale

With so many people moving over Easter, it’s no wonder United Airlines had to recruit extra staff, just in time and ‘invite’ an already paid passenger or two, to take the next flight. Which could have sounded just like this:

“Attention all passengers, if you are travelling today and would be prepared to take the next flight, United would like to offer you an incentive for doing so, please see one of our cabin attendants if you are interested…”

What did they do?

In a world where every passenger is a news reporter?

They did the unthinkable!

United employees got three security and police personnel to drag a reluctant Chinese Doctor passenger from his paid seat, kicking and screaming down the aisle and created a social media catastrophe!

Instead of creating a ‘raving fan’ in a volunteering passenger with free future tickets, today United created yet another ‘raving bleeding terrorist’, just like Dave Caroll and his band a few years back, when United failed to pay a $900 guitar damage claim. A bad claim policy decision, which ended up costing United an estimated US$180M in stock price losses, when this You Tube clip went viral with 17M views!

If your business values and ethics do not permeate every layer of your organisation, today’s ubiquitioius and transparent world of mobile camera sharing will ultimately bite you.

2018-05-07T20:25:24+10:00Categories: Results, Strategy|Tags: , |